Terms and Conditions

These terms apply to all services provided by RainbowPixel. By engaging our services, you agree to the following.

Services

RainbowPixel provides OTA listing setup and optimization, and travel website design, as described on our service pages. Exact scope, deliverables, and pricing for any engagement are confirmed in writing before work begins.

OTA account access

RainbowPixel manages the client’s OTA accounts under written authorization only. The client remains the verified merchant of record on all platforms (GetYourGuide, Viator, KKday, Traveloka, and any other platform in scope). RainbowPixel does not hold, own, or act as merchant on any account, and access is granted through each platform’s own delegation tools wherever available.

Payment

One-time projects require 50% payment upfront and the remaining 50% on delivery, unless otherwise agreed in writing. Retainer services are billed monthly in advance and can be cancelled with notice before the next billing date — there is no long-term lock-in contract.

No guaranteed results

We do not guarantee specific booking numbers, rankings, or revenue outcomes. OTA algorithms and search engine behavior are outside our control. What we commit to is real, transparent work, reported honestly against rankings and bookings — not vanity metrics.

Client responsibilities

Timely access to relevant accounts, prompt responses to approval requests, and accurate business information are needed for us to deliver on schedule. Delays on the client’s side may affect delivery timelines.

Limitation of liability

RainbowPixel is not liable for account suspensions, policy actions, or losses arising from a client’s own OTA platform ToS violations unrelated to our work, or from information the client provided that was inaccurate or misleading.

Contact

Questions about these terms: info@rainbowpixel.com