How we work

No black box. Here’s exactly what happens, in order, from your first message to ongoing results.

1. Free Audit

We review your existing OTA listings and/or website — or, if you’re not listed anywhere yet, we map out exactly what setup looks like for your business. You get 3+ specific, actionable findings within 24–48 hours. No cost, no obligation.

2. Access & Authorization

If you move forward, we request access through each platform’s own delegated-access or staff-invite features where available — never your raw account password. Where a platform doesn’t support delegation, we use supervised screen-share sessions instead. A simple written agreement confirms you remain the verified merchant of record throughout.

3. Fix or Build

For OTA work: listing setup or optimization — titles, pricing, availability, review responses. For websites: a Kadence build with real booking capability, on-page SEO, and CRO baked in, not bolted on. You review and approve before anything goes live.

4. Report

A 7-day check-in shows what moved. Retainer clients get a monthly report tied to actual rankings and bookings — never impressions or clicks dressed up as results.

5. Grow

Platforms change, seasons shift, competitors adjust. Ongoing optimization — through a retainer or as-needed — keeps you ranking instead of slowly sliding back to where you started.

What we need from you

• Access to your OTA listing(s), granted through the platform’s own delegation tools
• Website/hosting access if we’re building or editing your site
• Brand assets — logo, photos — if you have them (we can work with what exists)
• A response within a few days when we need a decision or approval from you

You stay the verified merchant on every platform, always. We work under your authorization — never as the account holder.