Frequently asked questions
Straight answers, no agency-speak. If your question isn’t here, reach out directly.
Who we work with
Owner-operated tour and activity companies (3–20 employees) that already sell — or want to sell — through GetYourGuide, Viator, or KKday, but have outdated websites or underperforming OTA listings. If the owner is the decision-maker and you care more about measurable booking growth than a fancy design, that’s who we build everything around.
Who we’re not a good fit for
We’re not the right fit for large multi-location travel agencies with in-house marketing teams, businesses that don’t sell activities or tours (accommodation-only, transport-only), or anyone looking for the cheapest possible option with no interest in what’s actually driving bookings. We’d rather say that upfront than take on a client we can’t genuinely help.
Access & Security
Will this affect my OTA account?
No. You stay the verified merchant on every platform, always. We work under your written authorization — never as the account holder. RainbowPixel does not hold, own, or act as merchant on any account.
How do you actually get access to my listings?
Through each platform’s own delegated-access or staff-invite features where available, or supervised screen-share sessions where a platform doesn’t support delegation. We never ask for or store your raw account password.
I’m not on any OTA yet — can you still help?
Yes — full setup and launch is included, not just optimization of existing listings. If you’re starting from zero, we handle account guidance, listing creation, and launch across GetYourGuide, Viator, and KKday.
Pricing
How much does this cost?
It depends on your scope — how many listings, how many platforms, and whether you need a one-time setup or ongoing management. We share exact numbers after a free audit, once we know what your business actually needs, rather than a generic price list that doesn’t fit everyone.
Is there a minimum commitment?
No long-term contract on any service — month to month on retainers, cancel anytime.
Can I start with just one service and add more later?
Yes — most clients start with OTA setup or optimization alone and add SEO, website design, or the full Growth Retainer once they see results.
Process
What happens after I request the free audit?
We review your listings and/or website and send you 3+ specific findings within 24–48 hours — free, no obligation. From there, you decide if and how to move forward.
Do you use WordPress?
Yes — Kadence, built for speed and easy editing. Every site we build includes real booking capability, not just an enquiry form.
Can you add a booking engine to my website?
Yes — that’s core to every website build, not sold as an add-on.
Can I do OTA optimization and SEO together?
Yes — most clients bundle both once they see how they reinforce each other. Our Monthly Growth Retainer combines OTA, website, and SEO into one managed service.
What results to expect
How fast will I see results from OTA optimization?
We send a 7-day check-in showing what moved on rankings and views. Meaningful booking impact typically follows within the first month, though this varies by platform and season.
How long until I see SEO results?
SEO is gradual — most operators see early movement in 60–90 days. It compounds over time, which is why we lead with a monthly retainer rather than a one-off audit.
Do you guarantee results?
No — and we’re wary of anyone who does. What we guarantee is real, transparent work tied to rankings and bookings, not vanity metrics like impressions or clicks.
Still have a question? Talk to us directly, or get your free audit to see exactly where you stand.